Renter’s Frequently Asked Questions

Rent is due on the first of each month with a four day grace period. There is a late fee charged for payment after the fifth day. If your check is returned we have a standard 30.00 fee on all returned payments.

Our office takes checks and money orders over the counter. You can also send your payments by mail to the office. Make sure to include the rental address. We DO NOT accept cash except in special circumstances.

You need to call our office immediately to make arrangements. We can’t help with late payments if we are not informed!

You can submit maintenance requests in writing at our office. If it is an emergency, please call our office phone number.

An emergency is an event where there is imminent or current damage or harm to yourself or the property. If you are endangered or the property is damaged by flood or fire, please call our emergency line.

Our office will call you when a maintenance person will be on the premises. It is typically up to the vendor to text or call you when they arrive.

Security deposit returns are closely monitored by the state. We return your security deposit by check in the mail within 14 days of the lease end date.

During business hours, stop by our office to make arrangements. It is your responsibility to contact a lock smith at your expense to get replacement keys made.

If your neighbor is inconsiderate and breaking traditional “House Rules”, make sure and talk to your neighbor first! This resolves most circumstances. If a polite request is ignored, contact our office and we will help facilitate any additional problems. We want to ensure our properties are a great place for everyone to live.

We charge a 250 pet deposit (1oo.oo is refundable if the property is not damaged at the end of your lease) per pet. Any units that allow pets are marked on our website.

New occupants will need to fill out an application and drop it off at our office. There is a 30.00 per adult processing fee.

You are responsible for your entire lease term, however if you need to break your lease call our office! You should start advertising your unit immediately. Kootenai County vacancies do not last long and we will have a new renter typically within a month.